RETURN POLICY

What to do if something is wrong with your order

If your item arrived with a fault, we want to sort it out right away. We take full responsibility for any errors or issues that are our fault. This includes things like marks, a broken zipper, rips or tears, poor quality material, an obvious color difference, or a major difference between the photographed product and the product you received.

To get started, get in touch with us and describe the problem. Including photos is essential, and you’ll need to provide your order number. We’ll guide you through the next steps from there.

When you need to send something back for another reason

Sometimes a purchase just isn’t the right fit. If you’ve chosen the wrong size or color, or simply don’t like the item and it isn’t faulty, you can still arrange a return. Just reach out to us with your order number and the reason for the return.

In these cases, the item needs to be in its original unworn condition. You’ll be responsible for covering all shipping charges on the returned or exchanged merchandise.

How to pack and send your return

Items can be returned by delivery. When you prepare your parcel, make sure your order number is written clearly on the outside. You must also include a tracking or reference number. This helps us identify your return quickly once it arrives.

What happens after we receive your package

Once your item reaches our international returns facility, we’ll process your exchange or refund. We’ll handle everything based on the reason for the return and the condition of the item.

If you have any other questions that aren’t covered here, just drop us an email at xwp@erfectventi.com or send us a message via the Contact Us button on this website. We’re happy to help.